Remote & Onsite Support

Our remote management and monitoring tool is designed to help us monitor client endpoints, networks and computers to ensure that businesses do not suffer from unexpected downtime. Our service offers a high level of system efficiency, increased productivity and lower costs leading to better business performance and results for companies.

Remote management and monitoring helps us take a proactive approach towards identifying threats, diagnose faults and rectify them before any setbacks can occur. Tickets are automatically created if an incident is detected during monitoring or reported to our Engineer directly. by the client. Our clients can rest easy knowing that if incidents can’t be resolved remotely, that an Engineer will be there shortly to get the systems back up and running.

At Intrinsic, we want our clients to feel confident in knowing that the incident reported will be proactively managed either through remote support or an onsite visit and will be closed in the shortest amount of time possible.

Our Remote Monitoring and Management includes:

  • Built-In Patch Management

  • Real-Time Monitoring

  • Integrated Network and End Point Management

  • Managed Antivirus

  • Incident Management and Rapid Remote Support

  • Regular Client Updates and Dashboards

Server Monitoring & Management

Server Monitoring & Management

· Automated asset inventory management

· Alert monitoring and support when issues arise

· Automated customer support panel

· Help Desk Support/Onsite visit

· Automation of security patch deployment

· Customizable policies and schedule patching

· Integrated anti-virus scans and updates

Devices Management

Devices Monitoring & Management

· Automated asset inventory management

· Alert monitoring and support when issues arise

· Integrated antivirus scans and updates

· Patch management, scheduling & sequencing

· Encrypted remote access and connection

· Office 365 support

· Protection even when devices are offline

· Anytime Help Desk Support/Onsite visit

Applications Monitoring

Applications Monitoring & Management

· File Print permissions assignment

· Configuration of Windows Fax server

· Exchange and O365 Support and Management

· Active Directory Support and Management

· Anytime Help Desk Support/Onsite visit